The Problem with Microsoft - Too big and lack of focus?

What is Microsoft's core mission? Who does Microsoft really want to serve? As big as Microsoft has gotten, can that question be answered? Is the problem with IE security in that it was designed to be as flexible as possible for 3rd parties or focused on the end-user? Can you design an OS to be über-friendly to developers and yet secure and safe enough for the end user? Even if you could make it secure and safe, for whom?

Forget the "Microsoft is teh ev!l" comments for a minute... It seems to me that Microsoft is trying to serve too many groups and so paranoid about being overtaken by the next big thing that it not lacks a core mission and core customers but that even Microsoft doesn't know "where [they] want to be tomorrow." Total domination of everything might be a goal for Pinky and The Brain but not for a company.

Taken from their corporate "Missions & Values" site:

"At Microsoft, we work to help people and businesses throughout the world realize their full potential. This is our mission. Everything we do reflects this mission and the values that make it possible."

What does full potential mean? Who are we talking about? It just seems that without a clear sense of direction, when you're as big as Microsoft, you lose focus and get pulled in a myriad of directions. And before you accuse me of being anti-MS, I checked out Apple and I can't even find their mission statement.